If you have not yet received your order, it could be for the following reasons:

- Your ordered product (s) from the order is / are not in stock yet and will be refilled as soon as possible by the warehouse.
- Your order is shipped, but something went wrong with the carrier which causing the delivery to be delayed.
- The order has not yet been paid: If no payment has been made, the order will remain on hold.

You can always check the status of your order via your personal account or via the track and trace code that has been send to you in an email.